Terms and Conditions

As of: 30 June 2026

§ 1 Scope and Contracting Parties

These Terms and Conditions govern the contractual relationship between

AGAPE INNOVATIONS GROUP INC.
18 King Street East, Suite 1400
Toronto, ON M5C 1C4, Canada
(hereinafter the „Provider“)

and you as a user (hereinafter the „User“) of the hazonlive.com platform. These Terms apply equally to consumers (B2C) and businesses (B2B) within the meaning of §§ 13, 14 of the German Civil Code (BGB).

Provider and payment processing: The provision of the platform (free and paid features) as well as the sale of paid plans are carried out by the Provider. Technical payment processing is handled by the payment service provider Stripe(Stripe, Inc. or the regionally responsible Stripe entity); the purchase contract is concluded between the User and the Provider. Stripe’s terms of use apply additionally to payment processing.

§ 2 Conclusion of Contract

1. The usage contract with the Provider for the platform is concluded upon completion of registration on hazonlive.com.
2. The purchase contract for a paid plan is concluded between the User and the Provider as soon as the User completes the order process in the Stripe checkout.
3. Registration requires that the User has reached the age of 18 and has full legal capacity.
4. Only one account is permitted per person. Registration with false information is prohibited.

§ 3 Description of Services

1. The Provider operates an AI assistant platform that includes, among other things, text assistance, document analysis, conversational agents and AI image generation.
2. The platform uses the AI services of the third-party providers Anthropic PBC (Claude) and OpenAI OpCo LLC (GPT-5.5, gpt-image-2). Details on data processing can be found in the Privacy Policy.
3. AI-generated texts and suggestions do not constitute legal, tax, financial or medical advice. They are to be understood solely as non-binding suggestions and must be reviewed by the User on their own responsibility.
4. For AI image generation via gpt-image-2, the User is responsible for ensuring that the use of the generated images is permissible. The legal classification of copyright in purely AI-generated works is unresolved under the current state of EU law.
5. The Provider is entitled to further develop the scope of functions of the platform, provided this is reasonable for the User and the contractually owed service is not materially restricted.

§ 3a Phone Reception (optional additional service)

1. If booked, the Provider makes available an AI-assisted phone reception service. This service handles exclusively incoming calls; it does not make any independent outgoing calls and produces no call recordings. A data-minimised note (request, contact wish, possibly an appointment request) is created from the conversation.
2. Provision of phone numbers: The phone number is provided via the telecommunications service provider Twilio Inc. (101 Spear Street, San Francisco, CA 94105, USA). The Provider or the service provider commissioned by it is the allocatee/holder of the phone number; for the duration of the paid contract, the User receives a simple, non-exclusive and non-transferable right to use the assigned phone number. There is no entitlement to a specific phone number or a specific area code.
3. Termination: Upon termination of the contract or of the phone add-on service, the phone number is deactivated. There is no entitlement to take over (port) the phone number; porting takes place only by separate agreement and subject to technical and regulatory feasibility.
4. Responsibility & data protection:Callers are informed at the start of the conversation that an AI assistant is conducting the call and that it is not being recorded. With regard to the processing of their callers’ data, the User is the data controller and in particular ensures compliance with the information obligations (Art. 13 GDPR) as well as a valid legal basis. The Provider acts as a processor in this respect; the separately concludable data processing agreement (DPA) applies.
5. Availability: Telephone reachability depends on Twilio and upstream network operators. Uninterrupted availability is not owed; § 8 applies accordingly.
6. Permitted use: The phone service may not be used for unlawful, harassing, misleading or abusive purposes (in particular impermissible telephone advertising). In the event of violations or misuse, the Provider is entitled to block the phone service.
7. The phone minutes included or additionally billable depending on the plan, and any surcharges, result from the offer current at the time on hazonlive.com.

§ 3b Lead and Outreach Features (optional component)

1. Service and personal responsibility:If used, the platform provides features for researching publicly accessible business contacts as well as for preparing and sending initial and follow-up messages („outreach“) via the mailbox connected by the User. The sender within the meaning of competition law and the party responsible for every message sent via the User’s account is solely the User. The Provider supplies the tool as well as technical safeguards (e.g. sender identification, data-origin notice, opt-out and permanent suppression), but makes no statement about the permissibility of any specific outreach and owes no legal advice.
2. Lawfulness:The User sends outgoing messages exclusively in compliance with the anti-spam, unfair-competition and data-protection laws applicable in the recipient’s jurisdiction — including, as applicable, the GDPR and the German UWG (notably § 7), the UK PECR (notably reg. 22) and UK GDPR, and Canada’s CASL. These market-specific laws apply regardless of the governing law designated under § 11. The User is aware that initial advertising contact by email requires the recipient’s prior consent in many jurisdictions (in Germany, express consent; often including business dealings) and that a legitimate interest may justify storing contact data but not, without more, an advertising approach. The User remains responsible for the legal basis of their outreach in the recipient’s jurisdiction.
3. Accuracy of attestation:Insofar as the User specifies a legal basis for each contact (e.g. „consent obtained“ or „existing customer“), the User warrants its accuracy and retains the underlying evidence (in particular the time, source and content of any consent). The Provider does not check these details.
4. Responsibility & data protection: With regard to the processing of the data of the contacted parties, the User is the data controller and in particular ensures a valid legal basis as well as compliance with the information obligations (Art. 13, 14 GDPR). The Provider acts as a processor in this respect; the separately concludable data processing agreement (DPA) applies.
5. Indemnification: The User indemnifies the Provider against all third-party claims — including cease-and-desist notices, official measures and the reasonable associated costs of legal defence — which are based on the User having sent messages via the platform in violation of paragraphs 2 or 3. This does not apply insofar as the Provider is responsible for the violation.
6. Misuse: Where there are concrete indications of unlawful use of the outreach features, the Provider is entitled to suspend them temporarily.

§ 4 Prices, Payment, Billing

1. The applicable prices result from the offer on hazonlive.com at the time of ordering. Prices are stated in euros.
2. Prices are exclusive of any value added tax that may be incurred by law. For cross-border services to businesses (B2B), the tax liability may pass to the recipient of the service (reverse charge); the applicable tax regulations are decisive.
3. Billing takes place monthly or annually in advance, depending on the chosen plan. Payments are processed via the payment service provider Stripe. Accepted payment methods include credit card, SEPA direct debit and other methods provided by Stripe.
4. Invoices are issued electronically and sent to the User by email or made available in the customer account.
5. In the event of default in payment, the Provider is entitled to temporarily suspend access to paid features. The statutory provisions on default remain unaffected.

§ 5 Trial Period

1. Where offered on the website, the platform may be tested free of charge for a defined period. Duration and scope result from the offer current at the time.
2. A payment method does not need to be stored for the trial period, unless otherwise indicated on the order page.
3. After the trial period expires, there is no automatic transition to a paid plan. Access to paid features is suspended until the User actively books a plan. Master data and stored content are retained in accordance with the Privacy Policy.

§ 6 Term and Termination

1. The usage contract is concluded for an indefinite period and may be terminated at any time without giving reasons.
2. Paid plans with a monthly term may be terminated at any time effective at the end of the current billing period.
3. Paid plans with an annual term may be terminated effective at the end of the respective contract term.
4. Termination can be made by email to kontakt@hazonlive.comor directly in the dashboard under „Settings → Subscription“.
5. The right to extraordinary termination for good cause remains unaffected for both parties.

§ 7 Right of Withdrawal for Consumers

Withdrawal Instructions

Consumers have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which the contract is concluded.

To exercise your right of withdrawal, you must inform us

AGAPE INNOVATIONS GROUP INC.
18 King Street East, Suite 1400
Toronto, ON M5C 1C4, Canada
Email: kontakt@hazonlive.com

by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the model withdrawal form below for this purpose, although this is not mandatory. To comply with the withdrawal period, it is sufficient that you send the notification regarding the exercise of the right of withdrawal before the withdrawal period expires.

Consequences of Withdrawal

If you withdraw from this contract, we must repay all payments we have received from you without delay and at the latest within fourteen days from the day on which we received notification of your withdrawal of this contract. For this repayment, we use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you.

Early Expiry of the Right of Withdrawal

The right of withdrawal expires in the case of a contract for the supply of digital content not contained on a physical medium if the Provider has begun performance of the contract after the consumer

1. has expressly consented to the Provider beginning performance of the contract before the expiry of the withdrawal period, and
2. has confirmed their awareness that, by giving their consent, they lose their right of withdrawal upon the commencement of performance of the contract.

Model Withdrawal Form

(If you wish to withdraw from the contract, please fill out this form and send it back.)

• To: AGAPE INNOVATIONS GROUP INC., 18 King Street East, Suite 1400, Toronto, ON M5C 1C4, Canada, Email: kontakt@hazonlive.com
• I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following service:
• Ordered on (*)/received on (*):
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s) (only for notification on paper):
• Date:

(*) Delete as appropriate.

§ 8 Limitation of Liability and Warranty

1. The Provider is liable without limitation for damage resulting from injury to life, body or health caused by a breach of duty by the Provider, as well as for damage caused intentionally or through gross negligence.
2. For damage caused by slight negligence, the Provider is liable only in the event of a breach of material contractual obligations (cardinal obligations); in this case liability is limited to the foreseeable damage typical for the contract.
3. The Provider gives no warranty for the accuracy, completeness, timeliness or legal usability of AI-generated texts, suggestions or images. AI outputs must be reviewed by the User on their own responsibility before any use.
4. For AI-generated images, the User bears sole responsibility for ensuring that their use does not infringe the rights of third parties (in particular copyright, trademark and personality rights).
5. For outages, delays or changes at third-party providers used (Anthropic, OpenAI, Supabase, Vercel, Stripe), the Provider is liable only within the scope of paragraphs 1 and 2.

§ 9 Data Protection

The processing of personal data takes place in accordance with the separately available Privacy Policy and in compliance with the GDPR as well as supplementary national data protection laws.

§ 10 Reservation of Amendment

1. The Provider is entitled to amend these Terms with 30 days’ notice to the end of the month. The User will be informed of amendments by email to the address stored in the account.
2. If the User does not object to the amended Terms within the period and continues to use the platform after they take effect, the amended Terms are deemed accepted. The Provider will draw separate attention to this effect in the amendment notice.
3. In the event of a timely objection, either party is entitled to terminate the contract effective when the amendment takes effect.

§ 11 Applicable Law and Place of Jurisdiction

1. The law of the Province of Ontario, Canada, applies, to the exclusion of the UN Convention on Contracts for the International Sale of Goods.
2. For consumers, this choice of law applies only insofar as the consumer is not thereby deprived of the protection afforded to them by mandatory provisions of the law of their habitual residence (Art. 6 Rome I Regulation).
3. The exclusive place of jurisdiction for all disputes arising from or in connection with this contract with businesses (B2B) is Toronto, Ontario, Canada. For consumers, the statutory places of jurisdiction apply.

§ 12 Dispute Resolution

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

§ 13 Final Provisions

1. Should individual provisions of these Terms be or become invalid, the validity of the remaining provisions remains unaffected.
2. There are no verbal side agreements. Amendments and additions to these Terms must be made in text form.